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Background 

 

The Hercules Laundry Corporation is a leading provider of outsourced Smart Card and Coin Laundry equipment and services to multi-housing residence buildings in the New York/Tri-state area. Hercules provides laundry convenience to apartment buildings, condominiums, colleges and university residence halls, and hotels.

Challenge 

Hercules wanted to develop a medium to interact with their users in a more effective efficient way. 

Together with MetroClick software, we developed five main goals for the project: 

  1.   Allow customers to report machines out of service via the touchscreen monitor without having to call. This feature increased efficiency of repairs.  
  2.  Allow customers to receive e-mail notifications when a machine is backed-up and running
  3. Request refunds using the touch screen.  
  4.  Ability for customers to open and close service tickets
  5. Ability for technicians to contact HSC directly. 

Solution 

For a industrial environment requiring industrial solutions, we had to build something suitable for the changing climate of a laundry room, the durability of constant interaction, and the installed custom software.

Our team developed an all-in-one 15″ SAW industrial tablet. This hosted MetroClick’s custom software seamlessly, accomplishing our goals for the project.  

Contact Faytech North America for all your questions.

 

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