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Background 

 

The Hercules Laundry Corporation is a leading provider of outsourced Smart Card and Coin Laundry equipment and services to multi-housing residence buildings in the New York/Tri-state area. Hercules provides laundry convenience to apartment buildings, condominiums, colleges and university residence halls, and hotels.

Challenge 

Hercules wanted to develop a medium to interact with their users in a more effective efficient way. 

Together with MetroClick software, Faytech North America, Touch Screen Manufacturer developed five main goals for the project: 

  1.   Allow customers to report machines out of service via the touchscreen monitor without having to call. This feature increased efficiency of repairs.  
  2.  Allow customers to receive e-mail notifications when a machine is backed-up and running
  3. Request refunds using the touch screen.  
  4.  Ability for customers to open and close service tickets
  5. Ability for technicians to contact HSC directly. 

Solution 

For a industrial environment requiring industrial touchscreen solutions, we had to build something suitable for the changing climate of a laundry room, the durability of constant interaction, and the installed custom software.

Our team developed an all-in-one 15″ SAW industrial tablet. This hosted MetroClick’s custom software seamlessly, accomplishing our goals for the project.  

Contact Faytech North America for all your questions.

 

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Coronavirus UpdateWe Are Still Open For Business

We would like you to know that while all employees who can work from home are doing so, our core production staff is still available.